Frequently Asked Questions (FAQs)
Order Details, Delivery status & Tracking
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your "order history" section on your account page on the website.
You can also simply connect with our customer representative and get your tracking details.
How long does delivery take?
For customers in Mumbai, Navi Mumbai, and Thane, we provide lightning-fast delivery within 180-300 minutes*. Enjoy the convenience of receiving your order at your doorstep in no time
We offer PAN India shipping. within 1-3 working days with reputed overnight delivery via Bluedart
We understand the importance of flexibility, which is why we offer multiple delivery options at the checkout. Customers can choose from various delivery methods based on their preferences and urgency.
How can I track my order?
To track your order, simply log in to your Slimjim account and navigate to the "Order History" section. There, you will find the status of your order along with a tracking number. You can use this tracking number on our shipping partner's website to get real-time updates on your delivery status.
You can also simply connect with our customer support via WhatsApp and get your tracking details.
My tracking information shows that my order has been delivered, but I haven't received it. What should I do?
If your tracking information indicates that your order has been delivered, but you have not received it, please follow these steps:
A) Verify the shipping address in your order confirmation email.
B) Check with your neighbors or household members if they accepted the delivery on your behalf.
C) Reach out to your local courier/post office to inquire about the package's delivery status.
If you still cannot locate your order, please contact our customer support team, and we will investigate the issue promptly.
Can I change my delivery address after placing an order?
We can only change orders that have not been processed for shipping yet. Our orders are packed on the same day and shipped on the next day of purchase.
To make changes to your order, please reach out to support.
Why is there no tracking information available for my order?
Tracking information may take some time to update, especially during high-volume periods or if the order has just been dispatched. Please allow some time for the tracking information to be updated on the courier's website. If you still don't see any updates after a reasonable time, contact our customer support team for assistance.
Do we offer discreet packaging for orders?
Yes, we understand the importance of privacy. All online orders from Slimjim are delivered in discreet packaging to ensure your privacy and confidentiality. Your details such as Name, Contact number & Address will be mentioned on the package for smooth delivery process, there is no invoice attached on the package.
Is there a minimum order value required to place an order with Slimjim?
Yes, currently, we have a minimum order value requirement for all orders placed. The minimum order value is [₹299]. Please ensure that your order meets this minimum requirement to successfully complete the checkout process.
Failed Payments, Return & Exchange
Payment done but order not reflected yet?
We apologize for the inconvenience. If your payment has been made but the order hasn't been reflected yet, it could be due to a server delay on the payment gateway. Please wait for a little while as it may take some time to process. If the issue persists, check your email for payment confirmation and contact our customer support for assistance and share your transaction details.
Sometimes, due to technical issues or high transaction volumes, there can be delays in updating payment statuses. In such cases, we recommend waiting for a little while and refreshing your order page to check if the status has been updated.
What is the return and exchange policy?
- We offer a "no questions asked" replacement policy on certain products , if you receive a defective or damaged product, you can request a replacement within 7 days of delivery.
- For other products and categories, the return and exchange eligibility is subject to the seller/brand policy. We encourage you to read the product description carefully and check the eligibility before placing an order. You can also connect with our customer support executive and confirm eligibility prior to purchase.
- If you wish to return or exchange a product after 7 days of delivery, you may not be eligible for a full refund. In such cases, we can provide you with a store credit against the amount, which you can use for future purchases on our website
Simply call our Helpline No: 8369341759 and our customer executive will help you with the exchange or cancellation of your order.
How can I contact Slimjim's customer support?
For any inquiries, assistance, or feedback, you can reach our dedicated customer support team through email at email@example.com or by calling our helpline at +918369341759. We are here to help you with anything you need.
Or you can simply click on the whatsApp chat button on the right bottom!
What payment methods are accepted for placing an order?
We accept various payment methods, including credit/debit cards, net banking, and other popular online payment options along with crypto. At the checkout, you can choose the payment method that suits you best. All transactions are secure and encrypted to protect your sensitive information.
We do not offer COD.
If you have any further questions regarding your delivery status or order details, don't hesitate to reach out to our customer support team. We are here to assist you in any way possible!
Are there any age restrictions for purchasing products from Slimjim?
Yes, there are age restrictions for purchasing products from Slimjim. To comply with the legal requirements and promote responsible consumption, you must be at least 21 years old to purchase our smoking paraphernalia and other products listed.
What is Slimjim and what makes it India's leading rolling paper, smoking paraphernalia, and hemp lifestyle brand?
Slimjim is India's pioneering brand that offers a diverse range of premium quality rolling papers, smoking paraphernalia, and hemp lifestyle products. We take pride in curating the finest products that cater to your smoking needs. Our commitment to providing top-notch quality, coupled with an unmatched selection of items, has solidified our position as the preferred choice for customers across India. Slimjim is your one-stop shop for all your needs. India's best online smoke shop catering over 5000+ products and essentials.
Super Fast Delivery: We prioritize swift delivery to ensure you receive your orders promptly, allowing you to enjoy your products without delay.
Easy Return Policy: We believe in customer satisfaction, and if you are not entirely happy with your purchase, our hassle-free return policy ensures a smooth and easy return process.
What products does Slimjim offer?
Slimjim offers an extensive collection of products that cater to every aspect of your smoking lifestyle. Our product categories include:
- Rolling Papers: A wide range of rolling papers crafted from premium materials to enhance your smoking experience.
- Smoking Accessories: An array of smoking accessories, such as filters, tips, grinders, and more, to elevate your smoking ritual.
- Hemp Lifestyle Products: Explore our selection of hemp-based lifestyle products, including CBD-infused items, hemp clothing, and more
- Best Herbal smoking alternatives in India: Explore our diverse selection of herbal smoking blends crafted from premium, all-natural ingredients. These blends offer a rich and satisfying smoking experience.
All our herbal products go through rigorous testing and quality control measures to ensure they meet the highest standards. We source our herbal offerings from reputable manufacturers, and our team is dedicated to delivering only the safest and most reliable products to our valued customers.
What is Slimjim Seller Central - marketplace for homegrown brands and individual artists.
Our marketplace has grown to encompass more than 70+ homegrown brands and talented individual artists who list their products on Slimjim. These offerings span various categories, including:
- Household Products
- Custom Lighters
- Handcrafted Artsy Goods
- Apparel and Streetwear Clothing
- CBD & Hemp Body Care Products
- Munchies and Snacks
If you wish to join as a seller, simply click on this link and follow the steps
Is it safe to make online payments on Slimjim's website?
Yes, your security is of utmost importance to us. Slimjim ensures a secure online shopping experience through encrypted payment gateways. All your payment information is processed securely, and we do not store any sensitive financial data on our servers.
We use reputed payment gateways like PayU, Razorpay, coinbase
Does Slimjim offer wholesale options for businesses or resellers?
Yes, we welcome wholesale inquiries from businesses and resellers who are interested in partnering with us. Please reach out to our wholesale team at Info@slimjim.in for more information and to discuss partnership opportunities.